Delivering a Memorable Customer Experience
In session 5 of the TiE Women Connect Series, Aparna Khurjekar, Chief Customer Officer for the Verizon Consumer Group will be in conversation with host Kanachana Raman ( (co-lead of the mini-series). During the session, Aparna will discuss her journey, keys to her success to emerge as a strategic leader driving digital transformation to 5G. She will discuss why companies must strive to go beyond product experience to deliver a differentiated customer experience that matters. Why CX is the next battleground to target, attract, convert, and retain the most profitable and loyal customers to achieve profitable growth.
Aparna Khurjekar is the Chief Customer Officer for the Verizon Consumer Group. In this multi-disciplinary role reporting to the group CEO, she is responsible for the end-to-end digital.com and app sales and service channels, business transformation & governance, omnichannel sales & service experiences, retail experiences, and CX enabler platforms.
In this role, Aparna has been responsible for driving significant improvement in Verizon’s wireless brand NPS as well as executing the company’s digital response to the COVID-19 crisis.
Aparna has held various leadership roles, including SVP of Consumer Products where she managed a multi-billion dollar product portfolio that included the launch and evolution of many of Verizon’s flagship products.
Prior to joining Verizon, Aparna was Director of Technology Strategy at Motorola and Product Director, working on marquee handset launches that defined the evolution of the mobile experience, including the first flip-phone, the first color-phone, the iconic RAZR, the first open OS phone, the cross-OS UI platform, and productization of numerous enabling technologies like Wi-Fi, NFC, and VoIP. Her seminal work in wireless signal processing ultimately resulted in defining the next generation of standards in handset architecture.
Aparna holds a master’s degree in Electrical Engineering from Temple University and a bachelor’s degree in Telecommunications & Electronics from Pune University, India. She has been awarded several national awards, a graduate fellowship, and multiple wireless technology patents. Throughout her career, Aparna has been passionate about mentoring and coaching women and young talent